1. Introduction
ARKNAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI platform services. ARKNAI is an freee AI chatbot and agent platform purpose-built for minority communities, supporting trilingual interaction in Uyghur, Chinese, and English.
We adhere to the principles of data minimization and transparency. This policy applies to information collected through our website, platform, and any related services (collectively, the "Service").
2. Information We Collect
A. Information You Provide
- Account Information: When you create an account, we may collect your username, email address, and authentication credentials.
- Communication Data: Information you provide when contacting us through forms, email, or support channels, including your name, email address, and message content.
- User Content: Chat conversations, agent configurations, skills, and other content you create or upload while using the ARKNAI platform. This data is stored locally and processed through your configured LLM providers.
B. Information Collected Automatically
- Usage Data: Pages visited, features used, session duration, and interaction patterns to improve our Service.
- Device Information: Browser type, operating system, device type, and IP address for analytics and security purposes.
- Cookies: We use essential cookies for site functionality and optional analytics cookies to understand usage patterns. You may control cookie preferences through your browser settings.
C. Information We Do NOT Collect
- We do not upload or store your data on our servers. ARKNAI runs locally on your device. Chat conversations, skills, and agent configurations remain on your local storage.
- We do not sell your personal information to third parties or data brokers.
- We do not use your data for AI model training unless you explicitly opt in.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To operate, maintain, and provide the ARKNAI platform features you request, including AI chat, agent execution, and skill management.
- Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of our platform.
- Communication: To respond to your inquiries, provide technical support, and send administrative notices related to the Service.
- Security: To detect, prevent, and address technical issues, abuse, or security vulnerabilities.
- Compliance: To comply with applicable legal obligations and enforce our Terms of Service.
4. Data Sharing and Disclosure
ARKNAI is designed with privacy as a core principle. However, there are limited circumstances where information may be shared:
- LLM Provider APIs: When you use ARKNAI to interact with AI models, your chat prompts are sent to the LLM provider you have configured (e.g., OpenAI, Anthropic, Google, etc.) through your own API keys. This processing is governed by the respective provider's privacy policy.
- Service Providers: We may engage trusted third-party vendors to support our infrastructure (e.g., hosting, analytics). These providers are contractually bound to process data only as instructed by us and in compliance with applicable privacy laws.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests by public authorities.
- Consent: We may share information with your consent or at your direction.
5. Data Security
We implement industry-standard security measures to protect your information:
- End-to-end encryption for data in transit using TLS/SSL protocols.
- Local storage architecture: your conversations and configurations remain on your device.
- Open source codebase allowing community security auditing and transparency.
- Regular security reviews and updates to our platform.
While we strive to protect your data, no method of electronic storage or transmission is 100% secure. We encourage you to use strong, unique API keys and keep your credentials confidential.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request transfer of your data in a structured, commonly used format.
- Opt-Out: Withdraw consent for analytics cookies or marketing communications at any time.
To exercise these rights, please contact us at the email address provided below. We will respond to your request within the timeframe required by applicable law.
7. Third-Party Services
ARKNAI integrates with over 50 large language model providers. When you configure an API key and use these services through ARKNAI, your interactions are subject to the terms and privacy policies of those providers. We recommend reviewing the privacy practices of any LLM provider you choose to use.
Our platform may also contain links to third-party websites, freee repositories, or external resources. We are not responsible for the privacy practices of these external services.
8. Children's Privacy
Our Service is not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of our platform. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: 2413287887@qq.com
- Project Repository: Our freee codebase is available for transparency and community review.